Learn about Case Review, Behavior Assessment and Work Session details and rates.

Details about scheduling and confirming your session.

Pay deposit to confirm appointments, pay session balance, payment options, etc.

What about pet insurance? Can we talk on the phone? What do past clients think? And more!

Neva Masquerade Cat

Services & Rates

Case Review

This 1hr "mini assessment" might be the ideal alternative to a Behavior Assessment, which is longer and costs more. Case Reviews are ideal for those uncertain if they can or should proceed with addressing a behavior, for rescues seeking advice on working with or placing a pet, or anyone who needs help deciding what options are available. Sessions can be extended into the longer Assessment, if desired. 


  • Virtual only (up to 1hr, without recording or written materials): $150

Behavior Assessment

In this 2hr session, we review and discuss your pets' behaviors, severity, safety concerns, prognosis, timeline, options, and more. Learn the motivation behind your pet's behaviors, receive a customized behavior modification plan, and start on your first homework assignments. Assessments are appropriate for any cat or dog, owned pets, rescues looking for adoption guidance, and any behavior concern.* Most cases require multiple work sessions after the Assessment in order to see meaningful results. Note: for indoor appointments, participants must be vaccinated.


  • Virtual (includes written summary, handouts, & session recording): $300

  • In-Person (includes summary, handouts, 30min travel each way from here, & notebook): $400

Work Sessions 

Work sessions take place AFTER the Behavior Assessment and can occur virtually or in-person. Most last about 1 hour but can run longer, for example, when multiple pets are involved. Most cases require multiple work sessions in order to see meaningful improvement and this is where most of the "work" gets done. Note: for indoor appointments, participants must be vaccinated.

  • Virtual sessions include session recording

  • In-Person sessions include 30min travel each way from here



  • 1hr : $150

  • 4hr Package$525


1. Check my availability

  • Ensure schedules compatibility for on-going sessions. Otherwise, request a referral.

  • Mon, Tues, Thurs, Fri

  • Virtual: 9am to 5pm ET

  • In-person: 10am to 3pm ET

2Schedule your appointment

  • Please contact me 

3. Confirm your appointment

4. Prepare for your appointment

  • To get the most out of our time, ensure other appointments or distractions won't occur

  • Anyone is welcome to attend, including children

  • Prepare rewards your pet LOVES, just in case (see suggestions here)

  • In virtual sessions, portability is recommended in case I need a "tour" or to see your pet

Dog's Portrait



Deposits, session balances, and pre-payment are accepted via:

  • Online via Square

  • Venmo to @Katenna-Jones

  • Cash and check also excepted at in-person sessions


Required to confirm all appointments and applied toward session fee for kept appointments. Deposits may be forfeited for last-minute cancelations or no-shows. 

Session Balance 

Payment for the balance of your sessions is due after we meet or can be pre-paid. 


Payment for packages is due, in full, at the end of the first work session of that package. The advantages of packages include saving money, scheduling multiple sessions at once to ensure continuity, at your preferred day and time, as well as more time spent training rather than handling payment

Got Pet Insurance?
Contact them to see if sessions are covered!


I am not sure if I can or should try to address my pet's problem. Do I need a Behavior Assessment?

If you're not sure you can or should work on any behavior, a Case Review is a great option to get enough information to help you decide.

My trainer told me cookies won't work for my dog and that I need to be the alpha. Is that true?
Bone Cookies

No, no one should use alpha or dominance based training - it's been known to be ineffective, confusing, and damaging in the 80s.  Learn more hereMy approach isn't a trendy, new, touchy-feely gimic. It is supported by published research as effective and humane. If it works for a gorilla, it'll work for your dog.

Why are you so much more expensive than other trainers?

My work is almost exclusively behavior consultation, not training. All services include a Master's Degree, twenty years' professional experience, multiple certifications, memberships, continuing education, and knowledge of how cats, dogs, and humans think and learn. 

How will I know if you can cure my pet?

There is no "cure" when it comes to behavior. Behavior develops via a combo of learning, genetics, etc. so cannot be erased or removed. Instead, your pet will learn to make different choices, trust you, and more.

Why do you communicate and schedule via email only?
Serious Kitten

​II correspond via email due to client load and schedule constraints. This allows me to accommodate more clients more efficiently. This also allows a written record of what was discussed. Texting and phone calls are available to existing clients.

How many sessions will I need?
Cat on a Soft Blanket

Few issues are resolved in one session. Resolution depends on many factors such as severity, frequency of training

motivation, health, the family, and much more.

Are you available nights and weekends?
Brown Dog

I see clients weekdays only

On occasion exceptions can be made for existing clients. If you require evening or weekend hours, I am happy to refer.

How can a virtual session possibly work?

Cases begin by identifying and addressing contributing factors, laying foundational training, 

changing your behavior, etc. I rarely have to be in the room to get started and, in fact, can often resolve the case without ever meeting in person!

Why should I care about finding certified professionals?
Cookapoo Dog
Don't you need to see the behavior in action in order to address it?

When it comes to fear, aggression, and some other behaviors the answer is no! In fact, if your pet becomes too upset during our session, their brain will not be able to process much at all. My job is to keep your pet "under threshold" so they are equipped to learn.

Can we discuss my case on the phone ahead of time?

If you are uncertain about whether to work on your pet's behavior concerns, Case Reviews are a great option. I am not able to discuss cases over the phone without an appointment.

Do you take pet insurance?


Yes! If your policy covers behavior modification from a "Certified Applied Animal Behaviorist" you can be reimbursed !


What Clients Are Saying

We contacted Katenna after Miles started growling and lunging at dogs. It was a scary and confusing time. It felt that his behavior “came out of no where,” but Katenna helped us realize that it was coming from somewhere; we just couldn’t see it. Through virtual sessions, we gained a much better understanding of Miles and learned techniques to acclimate him to other dogs while also being mindful of other dogs’ safety and comfort. Now, Miles can relax around most dogs and even has a group of dog friends! 

Katenna’s transparency helped us form realistic expectations; her expertise helped us understand how to alter his behavior without harming his well-being; and her humor helped us feel comfortable in an uncomfortable situation. We are so thankful for her continued support. We’re sure that Miles’ life is better because of it.